General

  1. What’s our definition of a ‘carer’?
    1. A carer is a person over the age of 18 who, without payment (excluding benefits & allowances), provides help and support to an individual who is in receipt of DLA (Disability Living allowance) or PIP (Personal Independence Payment). The term carer should not be confused with a care worker, foster carer or care assistant, who receives payment for looking after someone.
  2. Are dogs allowed in BeWILDerwood?
    1. Sorry, no dogs (except assistance dogs) – Twiggles are scared of them! However, we get a lot of enquiries from holiday makers who bring their dogs on holiday, so we suggest having a chat to a local kennel so your pooch can have some pampering. We do not allow dogs to stay in cars or on leads outside the park.
  3. What age is BeWILDerwood suitable for?
    1. The ideal age range for children is 2 – 12 years old, however BeWILDerwood is a family adventure park, which means parents, grandparents, teachers and group leaders can all enjoy the play equipment just as much as the children. We don’t want you to be sitting down and watching the kids play, we want you to get stuck in with them and run, jump, swing and laugh your day away all together! For the teeny ones we have ‘Toddlewood on the Hill and the newly refurbished Toddlewood in the valley’. These are safe and enclosed area for the little ones who may not be adventurous enough to go on the bigger play equipment. Toddlewood has all the magic and variety of BeWILDerwood, just in miniature! If you have a teenager who enjoys the outdoors, has a sense of adventure and imagination then they might still enjoy BeWILDerwood. We have found that if the teenager is with younger siblings they will enjoy their day even more.
  4. What’s the average amount of time visitors spend in BeWILDerwood?
    1. Ideally we want you to stay all day! We advise that you allow a minimum of 3 hours to enjoy your time at BeWILDerwood, but most people enjoy a full day with us and never want to leave!
  5. Can I bring a pushchair or kid’s buggy into BeWILDerwood?
    1. Yes, we’re accessible to pushchairs and kid’s buggies and we even allow them on our BeWILDerboats to make it even easier for you. To see photos of the terrain at BeWILDerwood please click here to see our Pinterest board.
  6. Is BeWILDerwood wheelchair accessible?
    1. Every effort has been made to allow reasonable access to the park however, the upper woodland area, where the play structures are located, is naturally sloping and needs to be assessed as to individual needs. To see photos of the terrain at BeWILDerwood please click here to see our Pinterest board.
  7. Do I have to book online?
    1. Pre-booking is not essential but if you want to avoid queues and ensure speedy entry into the park we advise that you do so.
  8. Can I buy a WILD WILD WILD Pass on behalf of someone else?
    1. The WILD WILD WILD Passes are photocards and therefore apply only to the person they are issued to. However, if you would like to buy a WILD WILD WILD Pass for someone, you could buy them a WILD WILD WILD Pass gift voucher which they can redeem later.
  9. I’ve been to BeWILDerwood and left something behind. What should I do?
    1. If you think you have lost something in BeWILDerwood you can either give us a call or email us about it. Postage and packing is charged for the return of lost items. We will keep lost property for one month before handing items over to a local charity. If we find anything of value we will hand it in at our nearest police station (Wroxham/Hoveton or North Walsham).
  10. Are bicycles allowed in BeWILDerwood?
    1. No, however we do have a bicycle shed, situated in the car park, if you wish to travel via bicycle to come and see us!
  11. What sort of clothing do you recommend wearing?
    1. Wear sensible shoes and suitable clothes for running, jumping, climbing and swinging your day away (save the stilettos for the Thornyclod). Basically wear anything you don’t mind getting dirty (that includes the adults too!) On hot days, skin should be covered, not only to keep out of sun but to protect yourself on the slides.
  12. What happens if it rains?
    1. We are in the woods so there are plenty of trees that give extra shelter during light rain or intermittent showers. Some of our structures have sails covering them so you can continue playing, however you’re better off coming prepared in case there’s any heavy rain. When it does rain heavily you may get a very wet bottom on some rides, so bring dry clothes. If it’s particularly splishy, sploshy weather then we may have to close some areas of the park for your safety however we will aim to get them open again as soon as possible. Booooooooooo!
  13. What’s our returns policy?
    1. BeWILDerwood tickets are non-refundable. We will consider special circumstances such as: Extreme weather, illness/injury usually within one hour of ticket purchase (or park entry if pre-booked). Forced closure of the park within three hours of ticket purchase (or park entry if pre-booked). Any request for a special consideration must be done in writing to the office including proof of purchase (receipt).
  14. Can we give you feedback about our visit?
    1. Yes please! Please join our Facebook page and continue chatting with the Twiggles. We also love Trip Advisor reviews so that other people know what to expect when coming to BeWILDerwood.
  15. Can we bring alcohol into the park?
    1. We are not licensed to allow alcohol in the park so wait until you get home, where you can put your feet up and indulge in your favourite tipple!
  16. Can I drop my children off at BeWILDerwood and pick them up later?
    1. All children under the age of 16 need to be accompanied by an adult.
  17. Where do I buy my tickets?
    1. You can purchase your ticket at the Ticket Office upon arrival however, to avoid queuing and ensure speedy entry into the park you can book online.
  18. I neeeeeeeeed coffee / sandwiches / icecreams. Can I get them at BeWILDerwood?
    1. There are 3 outlets dotted around BeWILDerwood to de-hungerise hungry families. Have a look at our Food & Drink section to find out more.
  19. Where are the Toilets?
    1. There are 2 blocks inside BeWILDerwood and 1 block in the car park (Follow the wee signs around the park to find them!).
  20. Where are the Baby changing facilities?
    1. Facilities are available at 2 of our 3 toilets blocks (the block near the Munch Bar and the block in the car park).
  21. Yikes! Panic Alarms, I’ve lost my little twiggles!
    1. Kids tend to get very excited at the sight of the play equipment and run off into their own adventurous world. If you have misplaced your child, please speak to one of our Park Rangers on site (otherwise known as The Twiggle Team!) who will be able to radio through the park and help reunite you.
  22. Ouch – I’ve got a bump! First Aid facilities?
    1. Nee Nar Nee Nar… If you hurt yourself and need help, look out for a member of the Twiggle Team who will make sure you get mended and back out playing as soon as possible! The majority of the team have been first aid trained so you’re never too far away from someone who can help.
  23. How much is it to Park?
    1. We have plenty of FREE parking, including designated disabled and coach parking, right by our door.
  24. Oooh I want to take a Twiggle home! Visit our Great Gift shop
    1. Home of the strange, the wild and the weird, our Bizarre Bazaar is the shop to beat all shops. Come in, explore and enjoy. From the tiniest of Twiggle Door treats to the funkiest of fun things, we have something for everyone. However, we have designed our park so that you dont have to exit via the gift shop if you feel that the shop / tired child combination isn’t going to work for you.
  25. Is there an inside play area at BeWILDerwood?
    1. We are all about being out in the great outdoors however being a natural woodland site shelter from the sun and rain is everywhere. Our canvas sail covers offer further cover from the sun and rain. The Big Hat tent is also a lovely little undercover area to enjoy a quiet spot of crafting, however, this is not an indoor area.
  26. Can I smoke or use E cigarettes?
    1. Twiggles don’t like smoking (because it stains your teeth and makes your breath smell) so you are only permitted to smoke in the car park. The discreet use of e-cigarettes is permitted, so long as it is not affecting other’s enjoyment of the Park.
  27. Brrrring? Brrrrrring? Any Public telephones?
    1. There are no public telephones within BeWILDerwood (all Twiggles and Boggles visit each other rather than calling!). However in cases of real emergency we can dial out to the real world.
  28. Cash points
    1. Twiggles use a currency called ‘Bobletts’ so there are no real world cash points within BeWILDerwood. The nearest cash point facility is in Wroxham. BeWILDerwood does not provide a cashback facility however cards are accepted throughout the park (with a minimum card transaction of £5.00