BeWILDerwood

WEBSITE PRIVACY POLICY

This is all the legal boring stuff that we Twiggles don’t want to bog you down with but it has to be done to protect you (and us) from nasties, so here it is as simplified as possible….

Where you make a booking with us we require certain personal information to allow us to process your booking. This includes your name, address, telephone number, email address, credit card or debit card number and card expiry date or information relating to your company or organisation in the case of a group/school booking.

We will collect certain information about you when you sign up to receive our e-newsletter (Twiggle Times) and other information as well as when you enter into certain activities featured on bewilderwood.co.uk (for example when you submit text, photographs, graphics or drawings).

We may have to pass on certain details to a company or organisation (our insurers, for example) in order that your booking can be processed.

BeWILDerwood may contact you (only directly as we do all our marketing ourselves) from time to time with details of our products, services or special offers or other information we think you may find interesting and we will only pass your data onto ONE selected third party, Feefo, who will contact you solely with regard to independent customer feedback which is made available to the public on our website.

If you do NOT wish your personal information to be used for direct marketing purposes please tick the box on the Customer Details section of the online booking process.

We may be required to provide information by law as permitted by the Data Protection Act or by a legal authority recognised by the European Union.

For your protection we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to our Data Protection Compliance Officer at BeWILDerwood, Horning Road, Hoveton, Norfolk NR12 8JW or email us at explore@bewilderwood.co.uk.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10.00 per data subject. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at BeWILDerwood, Horning Road, Hoveton, Norfolk NR12 8JW or email us at explore@bewilderwood.co.uk.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Cookie Name Description
HACIVICLB Load Balancer: This cookie is used by CIVIC's load balancer to identify the server that is active for your request on our cluster. It's purpose is to improve the performance of the website. This is an essential cookie to the operation of the site that is always set by the load balancer and does not store any personal information. This cookie might be set from the civicuk.com domain or from stats.civiccomputing.com
HAAPPLB Load Balancer: This cookie is used by CIVIC's load balancer to identify the server that is active for your request on our cluster. It's purpose is to improve the performance of the website. This is an essential cookie to the operation of the site that is always set by the load balancer and does not store any personal information. This cookie might be set from the civicuk.com domain or from stats.civiccomputing.com
JSESSIONID

This is a simple token used by Java applications to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc)

civicAllowCookies
civicShowCookieIcon
Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference. These cookies are set only after the user has given consent to us to use cookies.
__utma

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
These cookies are set only after the user has given consent to us to use cookies.

__utmb
__utmc
__utmz
_pk_id.*

Piwik: We use Piwik to monitor traffic levels, search queries and visits to this website.

These cookies enable Piwik to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
These cookies are set only after the user has given consent to us to use cookies.

_pk_ses.*
PIWIK_SESSID
k, guest_id Twitter cookies. These cookies are set only after the user has given consent to us to use cookies.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to our Data Protection Compliance Officer at BeWILDerwood, Horning Road, Hoveton, Norfolk NR12 8JW or email us at explore@bewilderwood.co.uk. We will promptly correct any information which is found to be incorrect.